Shipping

A) Our shipping and handling fee is a flat $10.00 Australia wide or FREE DELIVERY on orders over $150.00. We encourage our customers to bulk order so as to take advantage of the FREE DELIVERY offer.

Delivery

Orders placed before 3pm will be shipped the same day, orders from brisbane will arrive same day of departureif before 9:30

Privacy Policy

Muscle Coach cares about the privacy of each user of its Web site (“user” or “you”), including those who trust us enough to place orders. In order to protect the privacy of its users, Muscle Coach has adopted the following policy: I. General Information When you use the Web site some basic general information is collected. This information is used to improve the Web site and make your use of the Web site as enjoyable and efficient as possible. This general information is used internally in connection with Muscle Coach business, including Muscle Coach personal, marketing and advertising efforts. II. Personal Information When you set up an account on the Web site or purchase an item from the Web site, we collect personal information (which you provide) that may include your: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) credit card account number; (viii) items purchased from us; and (ix) browsing, buying and selling patterns (collectively, “Personal Information”). III. Use/Sharing of Personal Information Your name, shipping and billing addresses, and credit card number(s) are used by Muscle Coach in order to provide you with the goods that you purchase on the Web site. We use your email address to provide you with information about your order and its status, and we may occasionally send out emails, including newsletters, to people who have placed an order online. Your phone number is used by Muscle Coach in the event that our representatives need to contact you about an order you have placed. It is also used when marking packages for delivery, to ensure you are contactable by our delivery service should delivery difficulties be experienced. Personal Information is used internally in connection with Muscle Coach business, including Muscle Coach promotional, marketing and advertising efforts, in a manner which does not readily identify a user to any third party

Refund Policy

1. Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise politely this must be done within 24 hours of receiving your goods by telephone, email or facsimile. After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantantly it is always the customers responsibility to review the goods received prior to their opening. Goods received , even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.
2. In the event there is nothing incorrect with your order however you have simply decided the goods are no longer wanted. Please feel free in contacting us within seven days of the invoice date by email, telephone or facsimile to arrange the return of any unopened re-salable items. In this situation MrSupplement is pleased to provide a full refund for the product invoice value minus any shipping & handling costs we incur. Our customer service staff shall be pleased to guide you through this process.